Refund policy
Return & Refund Policy – Vase Mart
Returns
You may request a replacement within 7 days of receiving your order if:
- The product arrives damaged.
- You receive the wrong item.
- The product has a manufacturing defect.
To process your request, clear photos or a video of the product must be provided within 7 days of delivery.
Free Replacement Guarantee
If your product arrives damaged during shipping, Vase Mart will send a free replacement at no additional cost.
No extra shipping charges will be applied for replacement orders approved due to damaged, defective, or incorrect items.
Non-Returnable Items
We do not accept returns or replacements for:
- Products damaged due to misuse, accidents, or improper handling after delivery.
- Requests made after the 7-day replacement period.
- Customized or personalized products.
Refund Policy
In most cases, damaged, defective, or incorrect products will be replaced free of charge.
Return Shipping
If a return is required due to a damaged, defective, or incorrect product, Vase Mart will cover all related shipping costs. Customers will not be charged any additional fees for approved replacement requests.